At Zappyx, we are committed to delivering your orders safely, accurately, and within reasonable timelines. This policy outlines our shipping process, delivery timelines, and available shipping options.

Order Processing & Dispatch

• Most orders are processed and dispatched within 24 hours of confirmation
• Orders confirmed after 3:00 PM on a working day may be dispatched on the next business day
• Some products may require up to 72 hours for dispatch depending on availability, demand, or operational constraints

Order Verification (Selective Products)

For certain products such as laptop chargers and batteries, our team may contact you to verify compatibility before dispatch. This helps ensure that the correct product is delivered.

Orders requiring verification may remain on hold until confirmation is completed.

Delivery Timelines

• Standard delivery typically takes 3–5 business days for most serviceable PIN codes across India
• Delivery timelines may vary based on location, courier partner, and external factors
• Customers are advised to check estimated delivery timelines using the pincode service available on product pages

Shipping Options

• Free Standard Delivery: Available on most orders across India
• Same Day Delivery: Available in select cities for prepaid orders confirmed before 2:00 PM (excluding Sundays and public holidays)
• Express Shipping: Available on eligible orders, combining air and surface transport for faster delivery

Same Day Delivery Locations

Same day delivery is currently available in select locations including:

• Chennai

Availability may vary depending on product type and serviceability at the time of order.

Delivery Assurance

We take utmost care to ensure that your order is packed securely and dispatched in proper condition. In case of any delivery concerns, our team will assist in coordinating with logistics partners for resolution.

Important Notes

• Delivery timelines are indicative and may vary due to external factors such as weather, logistics delays, or regional restrictions
• Zappyx is not liable for delays caused by courier partners or unforeseen circumstances beyond our control
• Customers are requested to provide accurate shipping details to avoid delays or failed deliveries
• In case of delivery issues, we will assist in escalating the matter with the logistics partner

Need Help

For any shipping or delivery-related queries, please contact our support team. We are happy to assist you.